AMC & Support

We stay after launch — because software that isn't maintained stops working.

The riskiest moment in a software project is three months after handover, when the build team has gone, dependencies have moved on, and nobody owns the thing. An annual maintenance arrangement is not an upsell; it is the difference between an asset and a liability with a countdown on it.

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The problem

What this normally looks like before we start.

The agency that built it has moved on

Something breaks, and the people who understood it are unreachable or quoting a discovery fee to relearn their own code.

Nobody is watching until a customer complains

No uptime monitoring, no error alerting, no log review. The first signal that something is wrong arrives from the person it went wrong for.

Security and dependency debt accumulates silently

Unpatched packages, expiring certificates, deprecated APIs, an SSL renewal nobody diarised. None of it announces itself until it takes the site down.

What we do

The actual work.

Monitor continuously

Uptime, error rates, performance and certificate expiry watched around the clock, with alerting that reaches a human.

Patch on a schedule

Dependencies and security updates applied on a defined cadence with a staging check first, rather than in a panic after an incident.

Respond against a stated SLA

Severity levels with response and resolution targets written into the agreement, so 'urgent' means the same thing to both of us.

Back up and rehearse the restore

Automated backups, off-site, with periodic restore tests. An untested backup is a hypothesis, not a safety net.

Keep a small change budget

Included hours each month for the small improvements that otherwise queue up behind a formal project and never happen.

What you get

Deliverables.

✦Uptime, error and performance monitoring with alerting
✦Scheduled dependency and security patching
✦SSL, domain and certificate renewal management
✦Automated backups with periodic restore testing
✦Defined SLA by severity level
✦Included change hours each month
✦Quarterly health and performance review
✦Documentation kept current as the system changes

What good looks like

Benchmarks.

Monitoring: 24/7, alerting to a human
Patching: Scheduled, staged first
Backups: Automated, restore-tested
SLA: Defined per severity, in writing

How we’re different

Why this is worth handing to us.

We test the restores

Backups that have never been restored are a guess. We verify them on a schedule and report the result.

Included hours, not just firefighting

Every plan carries change hours, so small improvements actually ship instead of waiting for a project that never gets approved.

We support systems we didn't build

After an audit and a documentation pass. Being stranded by a previous vendor is the single most common reason clients come to us.

Questions we get

Straight answers.

What does an AMC actually cover?+

Monitoring, patching, backups, incident response to an agreed SLA, and a block of change hours each month. New features beyond those hours are quoted separately — we will always tell you which bucket a request falls into before doing the work.

Will you support a system another agency built?+

Usually, yes. We start with an audit and a documentation pass so we understand what we are taking on, and we will be straightforward if we find something we think should be rebuilt rather than maintained.

What is your response time?+

Set by severity in the agreement — critical issues taking a system down are treated very differently from a cosmetic bug. We would rather define that precisely up front than rely on a shared sense of urgency.

Stop being one incident from a crisis.

We'll audit what you are running, tell you what is unmonitored or unpatched, and cover it properly.

Get in touch →+91 98057 00090

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